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Summary of our Quality Management System (QMS)

Marletta Enterprises Limited has developed and implemented a Quality Management System in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers and to improve the overall management of the company.

The Quality Management System of Marletta Enterprises Limited is in line with the requirements of the international standard ISO 9001:2015. This system addresses the development, production, installation, and servicing of the company’s products.

Our Quality Manual describes the quality management system, delineates authorities, inter relationships and responsibilities of personnel responsible for performing within the system. The Quality Manual also provides information on procedures or references for all activities comprising the Quality Management System to ensure compliance to the necessary requirements of the standard.

The Quality Manual is also used externally to introduce our Quality Management System to our customers and other external organizations or individuals. The Quality Manual is used to familiarise them with the controls that have been implemented and to assure them that the integrity of our Quality Management System is maintained and focused on customer satisfaction and continuous improvement.


Quality Management System Process Approach

The model above illustrates that effectiveness and improvement can be represented as a cyclical process that uses components of the Quality Management System to analyse data and then direct changes and initiatives that ensure system’s continual improvement. This ensures a proactive approach to meeting the Quality Management System objectives and customer needs.

Documentation Requirements

Our Quality Manual contains documented statements of our quality policy and quality objectives and references the documented procedures required by ISO 9001:2008 and other documents needed to ensure effective planning, operation and control of our key processes.

The level and type of quality management system documentation established for our business is continually reviewed to ensure it remains appropriate for the complexity and interaction of our processes and the competence of our employees. Quality management system documents and data may exist in hard copy or electronic format. The quality management system documentation includes the quality manual, quality procedures, forms, work instructions and other internal and external documents and data needed to manage, perform or verify work affecting product quality. Each section of the manual makes reference to documented procedures, forms, and process diagrams related to the requirements outlined in that section.

Quality Policy Statement

We will achieve customer satisfaction by continual improvement of processes, products and services to ensure they consistently meet or exceed customer requirements.


The following is a list of the documented System Procedures Marletta Enterprises Limited has implemented


SP 01 Control of Documents
SP 02 Control of Records
SP 03 Internal Audit
SP 04 Control of Non-Conforming Product
SP 05 Corrective Action
SP 06 Preventive Action
SP 07 Responsibility, Authority and Communication
SP 08 Resource Management – Human Resources
SP 09 Management Review
SP 10 Determination & Review of Requirements Related to Product
SP 11 Purchasing
SP 12 Validation of Product and Service
SP 13 Customer Property
SP 14 Calibration
SP 15 Customer Communication